CrazyRC.com AMC/Care Program

Overview

The CrazyRC.com AMC (Annual Maintenance Contract) / Care Program is a premium service offered to our customers to ensure their RC vehicles remain in top condition. Similar to AppleCare, this program provides peace of mind through repair services for a range of damages and malfunctions, as well as access to our state-of-the-art in-house repair lab and modification services.

Program Details

1. Eligibility

  • Available for all RC vehicles purchased from CrazyRC.com
  • Must be opted for at the time of vehicle purchase
  • Valid for one year from the date of purchase
  • Option to extend coverage for up to 3 years

2. Coverage

  • Accidental damage (drops, crashes, water damage)
  • Mechanical failures not covered by standard warranty
  • Wear and tear beyond normal use
  • Electronic component malfunctions
  • Cosmetic damage that doesn't affect performance
  • Battery and motor issues
  • Remote control malfunctions
  • Servo and gear problems

3. Exclusions

  • Intentional damage or misuse
  • Theft or loss of the vehicle
  • Damage caused by unauthorised modifications
  • Damage caused by use of non-approved accessories or parts

4. In-House Repair Lab

  • Staffed by expert RC technicians
  • State-of-the-art diagnostic equipment
  • Specialized tools for all types of RC vehicles
  • Quality assurance testing before return

5. Modification Services

  • Available for AMC/Care Program members
  • Custom performance upgrades
  • Aesthetic modifications
  • Technical modifications
  • Cost of spare parts or upgrade components will be extra

6. Repair and Modification Process

  1. Ticket Raising:
  • Customer logs into their CrazyRC.com account
  • Navigates to the "AMC/Care" section
  • Fills out a repair or modification request form detailing the issue or desired changes
  1. Evaluation:
  • Our technicians review the request
  • Customer receives a detailed assessment and quote for any extra costs
  • If approved, customer receives shipping instructions
  1. Shipping:
  • Customer ships the vehicle to our repair center
  • Shipping costs are borne by the customer
  • We recommend using insured shipping methods
  1. Repair or Modification:
  • Our expert technicians perform the necessary repairs or modifications
  • Customer is notified of progress and any additional costs (if applicable)
  1. Quality Assurance:
  • Repaired or modified vehicle undergoes thorough testing
  • Performance data (if any) is recorded and shared with the customer
  1. Return Shipping:
  • Repaired or modified vehicle is carefully packaged and shipped back to the customer
  • Return shipping costs are borne by the customer

7. Costs

  • AMC/Care Program fee: 3499
  • Repair costs: Covered under the program
  • Modification technical costs: As per Modifications
  • Spare parts and upgrade components: Charged at market price
  • Shipping costs (both ways): Borne by the customer
  • Additional costs: May apply for repairs outside program scope (customer will be notified before proceeding)

8. Limitations

  • Maximum of 4 repair requests per year
  • Total repair value not to exceed 150% of the original purchase price of the vehicle
  • Modification requests limited to 5 per year

9. Priority Service

  • AMC/Care Program members receive priority in repair and modification queue
  • Guaranteed 48-hour initial response time for all requests

10. Renewal

  • Program can be renewed annually
  • Renewal must be done within 30 days of the expiration of the current contract
  • Multi-year renewal options available at discounted rates

11. Cancellation and Refund Policy

  • Can be cancelled within 7 days of purchase for a full refund if no claims have been made
  • No refund for cancellations after 7 days of purchase.

Remember, with CrazyRC.com's AMC/Care Program, you're not just buying a service – you're investing in the longevity and peak performance of your RC vehicle!