AMC

CrazyRC.com AMC/Care Program

Overview

The CrazyRC.com AMC (Annual Maintenance Contract) / Care Program is a premium service offered to our customers to ensure their RC vehicles remain in top condition. Similar to AppleCare, this program provides peace of mind through repair services for a range of damages and malfunctions, as well as access to our state-of-the-art in-house repair lab and modification services.

Program Details

1. Eligibility

Available for all RC vehicles purchased from CrazyRC.com
Must be opted for at the time of vehicle purchase
Valid for one year from the date of purchase
Option to extend coverage for up to 3 years

2. Coverage

Accidental damage (drops, crashes, water damage)
Mechanical failures not covered by standard warranty
Wear and tear beyond normal use
Electronic component malfunctions
Cosmetic damage that doesn't affect performance
Battery and motor issues
Remote control malfunctions
Servo and gear problems

3. Exclusions

Intentional damage or misuse
Theft or loss of the vehicle
Damage caused by unauthorised modifications
Damage caused by use of non-approved accessories or parts

4. In-House Repair Lab

Staffed by expert RC technicians
State-of-the-art diagnostic equipment
Specialized tools for all types of RC vehicles
Quality assurance testing before return

5. Modification Services

Available for AMC/Care Program members
Custom performance upgrades
Aesthetic modifications
Technical modifications
Cost of spare parts or upgrade components will be extra

6. Repair and Modification Process

Ticket Raising:

Customer logs into their CrazyRC.com account
Navigates to the "AMC/Care" section
Fills out a repair or modification request form detailing the issue or desired changes

Evaluation:

Our technicians review the request
Customer receives a detailed assessment and quote for any extra costs
If approved, customer receives shipping instructions

Shipping:

Customer ships the vehicle to our repair center
Shipping costs are borne by the customer
We recommend using insured shipping methods

Repair or Modification:

Our expert technicians perform the necessary repairs or modifications
Customer is notified of progress and any additional costs (if applicable)

Quality Assurance:

Repaired or modified vehicle undergoes thorough testing
Performance data (if any) is recorded and shared with the customer

Return Shipping:

Repaired or modified vehicle is carefully packaged and shipped back to the customer
Return shipping costs are borne by the customer

7. Costs

AMC/Care Program fee: 3499
Repair costs: Covered under the program
Modification technical costs: As per Modifications
Spare parts and upgrade components: Charged at market price
Shipping costs (both ways): Borne by the customer
Additional costs: May apply for repairs outside program scope (customer will be notified before proceeding)

8. Limitations

Maximum of 4 repair requests per year
Total repair value not to exceed 150% of the original purchase price of the vehicle
Modification requests limited to 5 per year

9. Priority Service

AMC/Care Program members receive priority in repair and modification queue
Guaranteed 48-hour initial response time for all requests

10. Renewal

Program can be renewed annually
Renewal must be done within 30 days of the expiration of the current contract
Multi-year renewal options available at discounted rates

11. Cancellation and Refund Policy

Can be cancelled within 30 days of purchase for a full refund if no claims have been made
Pro-rated refund available for cancellations after 30 days, minus any repair or modification costs incurred
No refund for cancellations in the last quarter of the contract period

Comprehensive Customer-Facing Pointers for Website

🛡️ Ultimate Protection: Our AMC/Care Program is your RC vehicle's shield against unexpected damages, wear, and technical issues.
🏆 In-House Expertise: Repairs and modifications are performed in our state-of-the-art lab by certified RC technicians.
🔧 Comprehensive Coverage: From crashes to component failures, we've got you covered for a wide range of issues.
💰 Predictable Costs: Say goodbye to surprise expenses with our all-inclusive coverage.
🚀 Performance Upgrades: Exclusive access to professional modification services to enhance your RC experience.
🆓 Free Technical Modifications: Pay only for parts, not for the technical expertise and time.
🔬 Cutting-Edge Diagnostics: Our lab is equipped with the latest in RC vehicle diagnostic technology.
🕒 Priority Service: Jump the queue with our guaranteed 48-hour initial response time.
📱 Convenient Process: Easy online system for repair and modification requests, with real-time updates.
⚡ Quick Turnaround: We aim to complete most repairs within 5-7 business days to get you back in action fast.
🔄 Flexible Renewal: Extend your protection year after year with our easy renewal process and multi-year discounts.
💼 Transferable Coverage: Selling your RC vehicle? Transfer the remaining coverage to the new owner.
🌟 Quality Assurance: Every repaired or modified vehicle undergoes rigorous testing before return.
📊 Performance Reporting: Receive detailed reports on your vehicle's performance post-repair or modification.
🎨 Aesthetic Upgrades: Not just technical fixes – we can give your RC vehicle a fresh new look too!
📞 Dedicated Support: Our customer service team is here to assist you throughout the repair or modification process.
📚 Educational Resources: Access exclusive guides and tips to maintain your RC vehicle in top condition.
💡 Custom Solutions: We work with you to find the best repair or upgrade solution for your specific needs and budget.
🏁 Race-Ready Servicing: For competitive racers, we offer specialized tuning to keep you at the top of your game.
🌍 Nationwide Coverage: No matter where you are in the country, your CrazyRC vehicle is protected.

Remember, with CrazyRC.com's AMC/Care Program, you're not just buying a service – you're investing in the longevity and peak performance of your RC vehicle!