Privacy Policy

Last updated: November 11, 2024

This Privacy Policy describes how CrazyRC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.crazyrc.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as described below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details: including your name, address, phone number, and email.
• Order information: including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: including your username, password, security questions, and other information used for account security purposes.
• Shopping information: including the items you view, put in your cart, save in your account (like loyalty points, reviews, referrals, or gift cards), or purchase.
• Customer support information: including the information you choose to include in communications with us, for example, when you send us a message through the Services.

Some features of the Services may require you to provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. For more details, please see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, and exchanges, and managing your account. We may also enhance your shopping experience by enabling third-party services, like Shopify, to match your account with other features you may choose to use. In this case, those third-party services will process your information as set forth in their privacy policies.
• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending advertising communications via email, text message, or postal mail, and showing you advertisements for products and services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in promoting our products, according to Art. 6 (1) (f) GDPR.
• Indian Law Considerations: If you are located in India or interact with us from India, we process your personal information in compliance with the Personal Data Protection Bill, 2019 (PDPB) and other applicable Indian data privacy laws. We may also rely on your consent as a lawful basis for processing your information for marketing purposes.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account with us, you are responsible for keeping your account credentials secure. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
• Indian Law Considerations: In accordance with the PDPB, we may use your personal information for the legitimate purpose of ensuring the security of our platform and preventing fraudulent activities.
• Communicating with You and Service Improvement: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you, according to Indian law and PDPB.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with our Shopify store, please see Shopify's Cookie Policy. We use Cookies to power and improve our Site and Services, to remember your actions and preferences, to run analytics, and to better understand user interaction with our Services (in our legitimate interests to administer, improve, and optimize the Services).

You can set your browser to reject or delete Cookies, but please note that blocking or deleting Cookies may impact your experience on the Site and some features may not function correctly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes, and other reasons as permitted by this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide services and advertise to you. These partners will use your information in accordance with their own privacy notices.
• When you direct, request, or consent to our disclosure of certain information to third parties, such as shipping products or through social media integrations.
• Within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, or to comply with legal obligations, enforce terms of service, or protect our rights or the rights of our users.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, we recommend reviewing their privacy and security policies. We are not responsible for the privacy or security of such sites, nor for the accuracy, completeness, or reliability of information found there. Information you provide on public or semi-public venues, including on third-party social platforms, may be viewable by other users.

Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with personal information, you can contact us to request that we delete it.

Security and Retention of Your Information

While we employ industry-standard security measures to protect your personal information, please note that no security system is completely impenetrable. We cannot guarantee absolute security, and any information you send to us may not be secure while in transit.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and as required by law or in connection with disputes.

Your Rights

As a user located in India, you have certain rights concerning your personal data under the Personal Data Protection Bill, 2019 and related Indian data privacy laws. These rights may include:

• Right to Access: Request access to the personal data we hold about you.
• Right to Delete: Request deletion of your personal data.
• Right to Correct: Request correction of inaccurate or incomplete data.
• Right to Portability: Request a copy of your data in a structured, commonly used format.
• Right to Restrict Processing: Request to limit how your data is processed.

For more information on how to exercise these rights, please contact us as outlined in the section below.

Contact Us

If you have any questions or concerns about our Privacy Policy or wish to exercise your rights, please contact us:

• Email: support@crazyrc.com
• Phone: +91 955 324 9 321 (Available Monday to Saturday, 10:00 AM - 6:00 PM IST)
• India Office & Warehouse Address:
  Crazy RC
  3rd Floor, Serene Heights, Humayun Nagar Rd, above Mujtaba Jewellers, NMDC Colony, Venkatadri Colony, Masab Tank, Hyderabad, Telangana 500028
  Google Maps Location